Downloads FAQ:

Please note that images may vary slightly depending on what type of computer and internet browser you are using.

Q: Where can I download my songs?
A: Please ensure that you are logged into the site by going to: http://www.katebush.com/user

175 Login fig. 1

176 Login fig. 2

177 Login fig. 3

 

Once logged in you will need to click on the "Files" link in your account.

178 Download fig. 1

 

From here you will see a table containing a list of all your previous download purchases.

179 Download fig. 2

 

Now click on the file name of the song you wish to download.

180 Download fig. 3

 

Once you have clicked on the file name of the song you want to download, your browser will ask you whether you wish to 'Open' or 'Save' the file.

181 Download fig. 4

 

Select 'Save' and click 'OK'.

182 Download fig. 5

 

At this point your browser will either download the song to your pre-designated download folder or ask you where you wish to save the song.  Either select a destination folder and click 'OK' or allow the download to commence in your pre-designated download folder.  It is recommended that you make a note of where you download will be saved on your computer so you can find it easily when required.

 

Q: How can I save a song to my computer?
A: Once you have clicked on the file name of the song you wish to download, your browser will ask you whether you wish to 'Open' or 'Save' the file.

183 Download fig. 4

 

Select 'Save' and click 'OK'.

184 Download fig. 5

At this point your browser will either download the song to your pre-designated download folder or ask you where you wish to save the song.  Either select a destination folder and click 'OK' or allow the download to commence in your pre-designated download folder.  It is recommended that you make a note of where you download will be saved on your computer so you can find it easily when required.

 

Q: How can I add a song to my music library?
A: This will depend on the type of media player you use on your computer.  All downloads from KateBush.com are in .wav format which is supported by over 90% of media players currently available.  Many media players will allow you to add your downloaded songs to the media library by using ‘copy’ and ‘paste’ commands:

185 PC Copy & Paste fig. 1 – click on the file you want to copy and press the buttons highlighted above to copy the file to your clipboard

186 PC Copy & Paste fig. 2 – paste the file into the destination programme or folder that you want the file to go in by pressing the buttons highlighted above

187 Mac Copy & Paste fig. 1 – click on the file you want to copy and press the buttons highlighted above to copy the file to your clipboard

188 Mac Copy & Paste fig. 2 – paste the file into the destination programme or folder that you want the file to go in by pressing the buttons highlighted above

 

You may also find that dragging the song over your media library will add it to your collection.

189 PC Drag files fig. 1 – locate the file you have downloaded, click the left mouse button on the file and continue to hold the left mouse button

190 PC Drag files fig. 2 – continue to hold the left mouse button and drag the file into your Windows Media Player library

191 PC Drag files fig. 3 – release the left mouse button and your new download will be added to your Windows Media Player Music Library

192 Mac Drag files fig. 1 – locate the file you have downloaded, click the mouse button on the file and continue to hold the mouse button

193 Mac Drag files fig. 2 – continue to hold the mouse button and drag the file into your iTunes music library – you will see the file name of your new download displayed in a grey font i.e. 01 Flower of The Mountain.wav

194 Mac Drag files fig. 3 – release the mouse button and your new download will be added to your iTunes Music Library

The most common pieces of software used for playing back audio and creating media libraries are iTunes (Mac & PC) and Window Media Player (PC only).  Please click here to view the full iTunes FAQ.  Please click here to view the full Windows Media Player FAQ.

If you still experience problems we recommend utilising the ‘help’ documentation for your specific media player.  This can often be found in the top right of the menu bar in your player or by searching the internet for the name of your player followed by the word ‘help’.

 

Q: How can I add a song to my MP3 player?
A: This will depend on the type of MP3 player you have.  All downloads from KateBush.com are in .wav format which is supported by over 90% of software media players currently available on the market.  It is possible to convert these files into .mp3 using freely available software such as iTunes or Windows Media Player.  Apple iPods, iPads, iPhones and Microsoft’s Zune player all support the playback of .wav files by default and over 99% of other players will support a converted .mp3 file. The majority of MP3 players come with software to enable users to transfer their media to their personal player.  The most common pieces of software used for transferring songs to personal players are iTunes (Mac & PC) and Window Media Player (PC only).  Please click here to view the full iTunes FAQ.  Please click here to view the full Windows Media Player FAQ.

If you still experience problems we recommend utilising the ‘help’ documentation for your specific MP3 player.  This can often be found in the packaging that your MP3 player originally came in or in the top right of the menu bar of the software that accompanies your MP3 player.   You can also search for help with your specific MP3 player by searching the internet for the name of your MP3 player followed by the word ‘help’.

 

Q: Why is my download taking so long?
A: All audio files have been encoded to the highest possible quality and require up to 104 times the amount data in comparison to an average .mp3 file.  The intention is to be able supply customers with a file encoded to such a standard that it is capable of reproducing the exact sound established when mixing the song in the studio.  KateBush.com only recommends downloading purchased songs using a DSL, Cable or Fibre optic internet connection.  It is not recommended that you download purchased tracks using mobile devices as you are likely to exceed your download cap and could be subject to additional charges.  You should verify these details with your mobile service provider before attempting to download purchases on a mobile device.

Please do not use any download acceleration feature to download the file, or you may lock yourself out of the download.

 

Q: Why is the file so big?
A: All audio files have been encoded to the highest possible quality and require up to 104 times the amount data in comparison to an average .mp3 file.  The intention is to be able supply customers with a file encoded to such a standard that it is capable of reproducing the exact sound established when mixing the song in the studio.  KateBush.com only recommends downloading purchased songs using a DSL, Cable or Fibre optic internet connection.  It is not recommended that you download purchased tracks using mobile devices as you are likely to exceed your download cap and could be subject to additional charges.  You should verify these details with your mobile service provider before attempting to download purchases on a mobile device.

Please do not use any download acceleration feature to download the file, or you may lock yourself out of the download.

 

Q: What can I do if my download doesn't complete?
A: By default all downloads are limited to a maximum of 10.  This means that, providing you are logged in and have permission, you may download your purchase up to 10 times to any machine, in any location.  If for some reason your download fails please log into your account by going to: http://www.katebush.com/user

195 Login fig. 1

196 Login fig. 2

197 Login fig. 3

 

Once logged in you will need to click on the "Files" link in your account.

198 Download fig. 1

 

From here you will see a table containing a list of all your previous download purchases. 

199 Download fig. 2

 

Now click on the file name of the song you wish to download.

200 Download fig. 3

 

Once you have clicked on the file name of the song you wish to download, your browser will ask you whether you want to 'Open' or 'Save' the file.

201 Download fig. 4

 

Select 'Save' and click 'OK'.

202 Download fig. 5

At this point your browser will either download the song to your pre-designated download folder or ask you where you wish to save the song.  Either select a destination folder and click 'OK' or allow the download to commence in your pre-designated download folder.  It is recommended that you make a note of where you download will be saved on your computer so you can find it easily when required.

In the rare circumstance that your download is unsuccessful within 10 attempts please contact the shop admin here (shop@katebush.com) and we will review the issue.

Please do not use any download acceleration feature to download the file, or you may lock yourself out of the download.

 

Q: Where can I find my download?
A: Once your download is complete the song file will be located in whichever folder you decided to save it in.

Many internet browsers have a default download location and you will be able to establish where this is by checking the settings in your browser.  If you have a default download location configured then it is likely that any downloaded songs will be in this folder.

Other users will have their browsers configured to ask them where they would like to save the file each time they start a download.  If this is the case then you will find the song in the folder you selected when you originally started the download.

If you still cannot locate your downloaded files we would recommend searching your computer for the file name of the song you are trying to locate.  You can establish what the file name of the song you are looking for is by going to: http://www.katebush.com/user and logging in.  

203 Login fig. 1

204 Login fig. 2

205 Login fig. 3

 

Once logged in you will need to click on the "Files" link in your account. 

207 Download fig. 1

 

From here you will see a table containing a list of all your previous download purchases.  The second column in the table displays the file name of each download and this is what you will need to search your computer for.

208 Download fig. 3

Make an exact note of the file name (ensuring that you pay attention to spaces, as well as upper and lower case characters) and select one of the following options depending on what type of computer your are using:
1.    Search for files in Mac OS (http://support.apple.com/kb/HT2350)
2.    Search for files in Windows (http://windows.microsoft.com/en-GB/windows-vista/Find-a-file-or-folder)
3.    Search for files in Linux/Unix (http://www.computerhope.com/issues/ch000623.htm)